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Why show me error after update my antivirus? May 17, 2018 12:42 AM

By : Amy

Hi there,

Last time I installed an antivirus then working properly but now I update it after update its show me an error popup. Please tell me about it.

Thank You!


Re: Why show me error after update my antivirus? May 17, 2018 6:44 AM

By : Amy


Hi,



Step 1: Reset your Internet Explorer settings




  1. Exit all open programs, including Internet Explorer. 






  2. Click Start, and in the Start Search box, type inetcpl.cpl, and then press Enter.


  3. In the Internet Options dialog box, click the Advanced tab.


  4. Under the Reset Internet Explorer settings, click Reset, and then click Reset again.


  5. Wait until Internet Explorer finishes resetting the settings, and then click OK.


  6. Open Internet Explorer.


  7. Open Microsoft Security Essentials, click the Update tab, and then click Update. If the issue persists, go on to the next step.



 



Step 2: Set Internet Explorer as the default browser




  1. Exit all open programs, including Internet Explorer.


  2. Click Start, and in the Start Search box, type inetcpl.cpl, and then press Enter.


  3. In the Internet Options dialog box, click the Programs tab.


  4. Under Default Web browser, click Make default. Click OK.


  5. Open Microsoft Security Essentials. Click the Update tab, and then click Update. If the issue persists, go on to the next step.



 


Step 3: Ensure that the date and time are set correctly on your PC




  1. Open Microsoft Security Essentials.


  2. If the error message that you received contains the code 0x80072f8f, the problem is most likely caused by an incorrect date or time setting on your PC.


  3. To reset your PC's date or time setting, follow the steps in Fix broken desktop shortcuts and common system maintenance tasks.



 


Step 4: Rename the Software Distribution folder on your PC




  1. Stop the Automatic Updates service


    1. Click Start, click Run, type services.msc, and then click OK.


    2. Right-click the Automatic Updates service, and then click Stop.


    3. Minimize the Services snap-in.




  2. If the error message that you received contains the code 0x80072f8f, the problem is most likely caused by an incorrect date or time setting on your PC.


  3. Rename the SoftwareDistribution directory as follows:


    1. Click Start, click Run, type cmd, and then click OK.


    2. Type cd %windir%, and then press Enter.


    3. Type ren SoftwareDistribution SDTemp, and then press Enter.


    4. Type exit, and then press Enter.




  4. Start the Automatic Updates service as follows:


    1. Maximize the Services snap-in.


    2. Right-click Automatic Updates service, and then click Start.


    3. Close the Services snap-in window.





 


Step 5: Reset the Microsoft antivirus update engine on your PC




  1. Click Start, click All Programs, click Accessories, and then right-click Command Prompt, and then select Run as administrator.


  2. In the Command Prompt window, type the following commands and press Enter after each command:


    • Cd\


    • Cd program files\microsoft security essentials


    • Mpcmdrun –removedefinitions –all


    • Exit




  3. Restart your PC.


  4. Open Microsoft Security Essentials, click the Update tab, and then click Update. If the issue persists, go on to the next step.



 


Step 6: Manually install the virus and spyware definition updates




Click Run. The latest updates are manually installed on your PC.


 


Step 7: Contact support



If the steps did not resolve the issue, contact support. For more information, see Customer Support.


 


Re: Why show me error after update my antivirus? May 17, 2018 7:26 AM

By : natalia


The message General Error is typically shown when AVG or one of its parts cannot update correctly for example due to a network error, corrupted file or similar situation. In order to solve the issue, reinstall your AVG application by following the steps below:




  1. Visit the download page depending on the product that you are using:



  2. The AVG installation file will be downloaded.


  3. Run the downloaded file. The AVG Installer will be launched.


  4. Reinstall the application.


Re: Why show me error after update my antivirus? May 18, 2018 12:32 AM

By : Mary


Hi



1. Open Dashboard of Quick Heal, click on “Resolve Now” and verify the issue.



2. If same issue, press Windows+R button on keyboard together, you will get ‘Run’ window; type services.msc and click OK as below:



3. Check status of Online Protection System” service and start it if it is stopped as below. To start the service click on “Start” option



4. If same issue, Click on Windows Start Menu and type CMD in Search windows.



5. Right click on Search result for CMD and click on Run As Administrator.



 You will get a black command prompt windows as below:



6. Type fltmc load catflt as below and hit Enter:



7. Repeat steps 1,2,3,4 and verify the issue.



8. Even if the same issue after following the above steps, press Windows+R button on keyboard together, you will get ‘Run’ window; type Quickup.exe  /rollback. Wait for some time, restart the system and verify the issue.



 



Thanks



 



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